Frequently Asked Questions– Lavender and Lace Candles


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Care Instructions

The first time you light your new candle it should be lit for 2-4 hours; this insures a full melt pool. This will affect the way your candle burns and smells throughout the life of the candle and help prevent memory rings and tunneling. Always trim your candle wicks to 1/4 inch before every burn. Only burn your candle on a level, fire resistant surface and keep candle surface free of any foreign materials including matches and wick trimmings. Do not burn your candle for more than 4 hours at a time and always burn candle within sight and out of reach of children and pets. Discontinue use when only ½ inch of wax remains.

It is possible for some candles to develop a light flaky appearance; this is called frosting. Frosting is very common and a perfectly natural effect of using soy wax, it takes place when the natural wax used to make the candle tries to return to its natural state. All soy waxes frost to some degree and is a sign that you have purchased a 100% all-natural soy wax candle.

The term “wet spots” in candle making refers to the spots or patches in container candles that appear to have air, or a wet spot showing through the glass or transparent container and the candle wax. Some candles may develop clear wet spots due to hot or cold temperatures during shipping. Soy wax can expand and contract in the container, however, this will not affect the candle burn or scent throw of your candle. We do not issue refunds for this as it is a normal trait of natural soy wax candles.

The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate.  This is a feature of all-natural soy wax, and not a sign that you did anything incorrectly.  It does not affect the performance of the candle.

Trimming your wooden wick is very important. The ideal height between 1/8" and 3/16". When a wooden wick is left too long, the wax will not be able to capillary up the wick to sustain a flame and can produce a very low flame. If the candle begins to smoke, or if the flame height is greater than 1½ inches, gently blow out the candle, allow the wick and wax to cool, and trim the wick by gently running your finger across the top of it. Remove all wick trimmings before relighting.

Trim your wick before each lighting. 

Shipping Questions

We do our best to ship out your order in 1-3 business day.  Due to COVID-19 there may be delays with shipping carriers.

Yes we do!  If you live in the area and would like to pick up your order in Roseville to avoid shipping costs you can use coupon code PICKUP at checkout. This will waive the shipping costs for your order and we will contact you with our address for porch pickup.